FAQs

Donor Accounts

  1. Do I have to create an account?
  2. I have an account. Why am I being asked for my credit card information?
  3. How do I change my account information?
  4. How can I view my giving history?
  5. I inadvertently created more than one profile. Can they be combined into one?
  6. How do I delete my account?

Security

  1. Is my information safe?
  2. I don’t trust online giving. I will continue to donate by debit/credit card or e-check using the church’s offering envelopes.

Making a Donation

  1. What payment types are accepted?
  2. Can I have more than one credit or debit card on file?
  3. Can I give to more than one fund in a single transaction?
  4. Why am I being asked to cover a fee?
  5. Will I receive a receipt?
  6. Why was my card declined?
  7. I need to have a donation refunded. Can I do that?

Scheduled Giving

  1. What options are available for recurring giving?
  2. What are the requirements for a recurring donation?
  3. How do I cancel or modify a recurring donation?

 

Donor Accounts

1. Do I have to create an account?

If you wish to make a one-time donation without registering, you may do so. You will need to enter your card or bank account information, name, address, and email each time.

To schedule recurring donations or view your giving history, you will need to create an account.

Note that your credit/debit card and/or banking details are not stored by default. They are only stored if you create an account and request they be stored.

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2. I have an account. Why am I being asked for my credit card information?

When you access the giving portal, you are presented with the Give Now option—which does not require sign in—by default. Click on Sign In in the menu.

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3. How do I change my account information?

On a desktop, click the circle / down arrow at the upper right of the screen. On a mobile device, tap the menu icon, then tap My Account. Choose what information you want to edit: Personal Info, Payment Methods, or Account Info.

  • Personal Info: Your name and address.
  • Payment Methods: View, edit (pencil icon), or delete (trashcan icon) your saved payment methods including credit/debit cards and bank accounts; add payment methods; and change your default payment method.
  • Account Info: The email and phone number you use to sign into your giving account. You can also change your password here.

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4. How can I view my giving history?

Sign in to your Account and click/tap History.

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5. I inadvertently created more than one profile. Can they be combined into one?

Yes. Contact the church office and let us know which profile you wish to keep. The giving history of the profiles will be combined.

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6. How do I delete my account?

Contact the Church office and we will take care of that for you.

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Security

1. Is my information safe?

Abundant Harvest Church takes the security of your transactions very seriously. That’s why we’ve contracted with NCS Services to process our online and text donations.

NCS maintains PCI Level 1 compliance, the highest level of data security attainable. Compliance is validated annually and ensures that NCS meets the credit card industry’s strictest security standards for the safe handling of cardholder information at every step of the donation process. This includes SSL certificates and encryption, intrusion detection, transaction security, and all aspects of online and offline operations.

AHC cannot access your card or banking account numbers. Additionally, card security codes are not stored, so they are not accessible by either AHC or NCS.

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2. I don’t trust online giving. I will continue to donate by debit/credit card or e-check using the church’s offering envelopes.

Debit/credit card and e-check donations made via AHC’s offering envelopes are processed through the NCS online system. This does not require an account, and your card information will not be stored online.

If you request recurring donations on an offering envelope, you must have an account.

If you are not comfortable with this, please give by cash or check only.

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Making a Donation

1. What payment types are accepted?

Debit or credit cards issued by VISA, MasterCard, Discover, or American Express, and both personal and business checking and savings accounts.

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2. Can I have more than one credit or debit card on file?

Yes, you may store as many payment methods as you like. One must be set as your default payment method, but you have the opportunity to choose another payment method each time you make a donation.

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3. Can I give to more than one fund in a single transaction?

Yes, you may give to as many funds as you like in a single transaction, whether you are giving by debit/credit card or bank account.

You may set up multiple recurring gifts, but each will be a separate transaction.

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4. Why am I being asked to cover a fee?

Every donation made by debit/credit card or e-check—whether online, by text or by offering envelope—incurs a processing fee. Checking the box adds 3% to your gift and allows AHC to receive the maximum benefit of your donation. This is optional and is not available with text giving.

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5. Will I receive a receipt?

When you give online, you will receive a receipt via email. When you give by text, you will receive a confirmation by text. A receipt includes the amount given and the date; a confirmation does not. You may check your online giving history at any time under HISTORY. Additionally, you will receive a complete giving statement each January listing all online and in-church giving.

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6. Why was my card declined?

There may be an error in the information you provided, or your transaction may have been tagged as possibly fraudulent. Call the church office for more information.

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7. I need to have a donation refunded. Can I do that?

Yes, contact the church office to request a full or partial refund. If you gave by credit/debit card, your refund will be credited to your account within the following 2-4 business days. If you gave by echeck, it could take up to 12 business days for your refund to be credited to your account.

To refund a text gift made in error, simply text refund within 15 minutes of the initial gift. If it has been more than 15 minutes, contact the church office.

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Scheduled Giving

1. What options are available for scheduled/recurring giving?

Weekly, bi-weekly (every two weeks), monthly, twice a month, quarterly, and annually.

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2. What are the requirements for a recurring donation?

You must register a donor account and enter a debit card, credit card, or bank account. You may choose the amount, frequency, number of installments, and start date.

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3. How do I cancel or modify a recurring donation?

Choose SCHEDULED from the main menu. Find the gift you want to change and click on it if it’s not already open. To change the payment method, click the pencil icon. To delete the gift, click the trashcan icon. If you want to change the fund, amount, or schedule, you will need to delete the gift and create a new recurring gift. If you have trouble, call the church office.

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Sunday Worship 10 am
Nursery (0–4)
Children's Church (ages 4–9)
Tweeners (Ages 9–13)

Connection Groups
Locations and times vary.
Click here for details

Wednesdays 7 pm
Midweek Connection Group (Adults)
OneEighty Youth (Ages 13–18)
Tweeners (Ages 9-13)
Children (Ages 4–9)
Nursery (Ages 0–4)


Handbooks

Ushers Handbook
Fruitful Works Handbook
Greeter Handbook
General Handbook
Prayer Ministers Handbook
Kingdom Kids Handbook

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Mission
The Mission of Abundant Harvest Church is making, equipping, and inspiring disciples who Commit to obeying Christ, Cultivate their relationship with Christ, Connect others to Christ, and Care for one another.